RETURNS & EXCHANGES

Can I return a product purchased online?

Products purchased through the site may be returned free of charge, within 30 days from the date of the shipping confirmation, except for definetively Personalized Products, which are non-returnable. Returns must comply with the requirements set forth in our Terms of Sale.

In specific Holiday periods, extended returns may be possible, as indicated in detail by a dedicated message on the website.

The Products must be returned: (i) in their original condition with all tags still attached, including but not limited to, all identification tags, security tags and authenticity cards; (ii) in their original packaging; (iii) complete with all of their parts and accessories; (iv) with the original proof of purchase; and (v) from locations within the United States. Incomplete, damaged, worn or altered items will not be accepted. Further, in the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return. We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.

 

Are there exceptions in the return policy?

Both for security and for hygienic-sanitary products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Definitively personalized products cannot be returned.

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

 

Can I return my online purchase in a Luxor store?

You can return a product purchased online to a Luxor store as well.

Depending on the case, you will be able to receive an exchange, a store credit or a refund.

On the other hand, if you wish to exchange your order online, simply contact our Client Service: we will organize a return for your order and assist you in placing a Phone Order.